It is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
This Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services. During the course, delegates will gain knowledge of the internationally recognized best practice terminology, structure, basic concepts and the core principles of ITILÂ® V3 practices for Service Management.
Overview of the ITIL – It comprise of Five volumes:
Continual Service Improvement (CSI)
This course would benefit in particular: